Chat moderator jobs work from home hiring in 2021 this video will show you where to find the jobs, salary, cloudworkers, training and using phone.
If you enjoy spending time on social media, you probably understand how message boards and forum sites work, and then maybe you should consider this job that I’m about to share with you.
In today’s article, we are going to talk about work from home chat moderator jobs. By the end of this, you will know what they are? How much can you get paid and important of all where you supposed to find these jobs? We about to find out, so sit back, relax and drink some coffee.
➡️ List Companies Hire Chat Moderator ⬅️
What is a chat moderator?
The title chat moderator is also known as a community moderator, online moderator, moderator agent. Regardless of the title given, the job is still the same.
An online moderator is hired to monitor a client chat room, message board, forum, blog, and or social media accounts.
Home-based chat moderator jobs fall under non-phone telecommuting opportunities, meaning you will work solely through the company website and communicate through the screen. Good news if you are an introvert.
What does a chat moderator do?
You know when you see something offensive or inaccurate on social media and the post gets taken down?
Someone had to monitor these posts, comments, videos and follow a set of guidelines to establish if the content violated those guidelines.
Online chat moderators ensure visitors or members on that particular site follow the owner’s rules and guidelines.
Think of yourself as a polices this means your job is to protect the companies page to preserve the client’s reputation and brand image.
If someone breaks the rule often, companies will ask you to issues a warning. In some cases, you may need to ban people, delete their accounts, or place a temporary hold on their account if they are misbehaving, or have zero disregards for the rules and community guidelines.
How can you get started?
You have to remember that not all groups, chats, and forums function the same way. So, the path towards becoming a moderator for one website may not be the same for a different site, like Facebook.
However, before you get hired you need to be active in the community. If you are in the group, someone asks a question in the group you are the first to answer their question.
This shows the owner of the group or forum that you are interested in the niche and are willing to help. If you do consistently someone will see your effort and you will get hired.
Let me give you an example: I’m in Sunny Lenarduzzi and Vanessa Lau group and their Facebook group keeps growing and growing. As the group grow they actually post a post said they are hire moderator from time to time.
And the best person they going to pick is the one who participates in the group the most, helps another group member the most, and always active in the group.
Here are some of the tasks that online moderator responsible:
#1 Respond to comments
Interaction is important. People take the time out of their day to post comments and they deserve a response.
As a moderator, one of your tasks will be to reply to those comments.
#2 Answer Emails or Queries
You may have to reply to emails about the product or brand promotions. There may be confusion about a brand promotion or a question regarding the product.
That why companies have FAQs, frequently ask questions but sometimes people lazy to read them. So, you have to explain to them again.
#3 Address Complaint
Complaints are bread and butter when it comes to business.
There will always be one of the clients out there having a problem and your job is to quickly address these complaints, resolve the problem, and keep the clients happy. Good customer service equals a good brand image.
#4 Community Management
You only need one comment or post that heat up the conversation of the community. Sometimes about a sensitive topic makes another member become angry and frustrated. A moderator swoops in, de-escalates the situation, and removes any offensive content.
What are the requirements for chat moderator jobs?
- Excellent written language skills
- Basic knowledge of how social media pages, chat rooms, message boards, and forum sites work
- Basic computer skills
- A working computer
- High-speed internet connection
- Sound judgment
- Ability to keep calm and remain level headed in tense situations
How much can you make as a chat moderator?
According to glassdoor.com chat moderator salaries 20K per year. Again, it depends on who you work for and what company employs you.
The pay scale ranges from as low as $9 an hour to $20 an hour on the higher end, which is decent money if you think about it.
Where to find chat moderator jobs?
Here are sites that hire this position:
#1 Modsquad
Formerly known as Metaverse Mod Squad, this company has been providing customer support, community, and social media services since 2007. With over 10,000 mods all over the world, its client list includes big names like Warner Bros, Harper Collins, the NFL, Electronic Arts, and the US State Department.
As a ModSquad independent contractor, your job is to chat with customers via social media, moderate forums, and manage online communities.
The application process is simple and they typically reply within 72 hours. The good news is that even if you don’t get accepted, for now, they’ll keep your CV in their files and contact you once they have a project that matches your profile. The expecting pay $8 – $10 per hour and payment pay through Paypal.
#2 Operadorchat
Operadorchat is one of the newest companies on the scene, having been established only in 2016. They pay per message instead of an hourly rate, with average weekly earnings coming up to $200 according to the company.
You can work as many hours as you can, whenever you want. The expected pay is up to 35 cents per message and averages $200 per week.
#3 Liveworld
Liveworld hires both full-time and part-time work-from-home customer service agents to provide customer service and marketing engagement. As a LiveWorld agent, you should be both fluent in the language you’re supporting and in English.
Your primary responsibility at LiveWorld will include responding to customers’ social media posts, responding to user content in a social context, and triaging customer questions.
This isn’t a phone-based position. Since you’ll be doing a lot of writing, you should have excellent grammar, punctuation, and spelling skills.
You’ll need to commit to working specific blocks of time in a quiet location. So please be ready to work nights, weekends, and holidays.
The expected pay starts at $8 – $10 per hour depending on your location sometime you get paid $15 per hour. The payment method is a paper check or direct deposit every two weeks.
#4 Arise
Arise hires independent work-at-home chat agents to serve their clients’ chat needs. As a chat agent, you’ll provide real-time support and troubleshooting to customers.
You may work for a variety of companies that hire Arise to supply them with experienced chat agents. Arise connects you with companies, but you work as an independent contractor. This means you have more flexibility in the jobs you expect.
#5 Apple At Home Advisors
Depending on where you live, Apple might have an At Home Advisor position waiting for you. Aside from the competitive pay, there are numerous perks including the eligibility to participate in the company stock plan, a 25% employee and 15% family discount, medical and dental insurance, 401K plan, and lots of room and resources for career growth.
Apple provides amazing support to their At Home Advisors as well. The company not only provides an iMac and headset, they’ll also reimburse you for the Internet service. The Internet speed must be a consistent 10 Mbps for downloads and 3 Mbps for uploads, as well as less than 150 ms latency while connected to Apple VPN.
The expected pay $11 to $25 per hour depend on your location and your experience.
Again there’s a lot of companies out there to hire this position. If you want the companies’ whole list, I will leave the link below to make sure you check it out.
➡️ List Companies Hire Chat Moderator ⬅️
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