Customer Service Jobs From Home 2020 remote services representative everything you need to know no experience. The best online work at home-based.
Let me ask you this so you want to stay at home and you think customer service might be right for you?
Let me tell you this as a service sector in the US or even around the world grow more and more. People are drawn to customer service jobs because they have a relatively low “barrier to entry” you typically need six months or a year of experience, but you don’t need a college degree.
In today’s article, we going to talk about customer service jobs from home in 2020. By the end of this, you will know what type of customer service jobs may fit you, how much you get paid and what companies is hiring? We going to find out.
➡️ Download the list of companies that hiring ⬅️
What customer service jobs tend to be?
There are two “ways” to get customer service jobs. The main way is to find remote work with a traditional corporation. The other way to do customer service is to become a virtual assistant specializing in customer service.
You could make a higher hourly rate if you go the VA route, but running your own business is not for everyone.
Here’s are 5 types of jobs may be fit for you.
Number 1 Home Call Center Agent
Home call center jobs can be done around the world, though many companies will hire employees who live in specific locations or countries.
Home call center agents must meet a variety of qualifications, such as being fluent in the language of the company’s customers and having access to a phone line and internet connection.
These jobs can be full- or part-time. Depending on your time zone, you may be able to find work during days, nights, and weekends.
Number 2 Online Chat Agent
Chat agent jobs are good for those that want to work at home but prefer a job that doesn’t require time on the phone.
These customer service professionals may do tech support, answer billing questions, the process returns, or sell products via email, text, and chat.
Chat jobs can be full-time or part-time, and many companies offer flexible scheduling, including days, nights, and weekends.
Number 3 Virtual Assistant
A virtual assistant works remotely to assist with a variety of tasks, including research, scheduling, email management, booking travel, and more.
VAs who work for a large company may be paired with multiple clients or a single, dedicated client. Some are freelancers who run their own businesses.
If you run your own virtual assistant business, you can set your own hours; if you work for a company, you may be required to be available at set times including days, nights, and weekends.
I love VA because they really help my business. I run an e-commerce store and amazon FBA while doing youtube. It is a lot of work I just can’t do by myself. So I need my VA to take care of customer service and my criterial to my VA is to respond back to the customer with 24 – 48 hours top.
Since e-commerce space is growing every year, so the demand for VA is huge. If you really want to become a virtual Assitance I recommend you check this video right here.
Number 4 Travel Agent
Many travel agents now work from home, rather than in dedicated offices. While individual travelers are now more likely to use discount travel websites to arrange their itineraries.
Travel agents are still needed to book corporate travel, assist frequent travelers, or make arrangements for large trips with groups. Travel agent jobs often require experience or certification, and many of them offer flexible schedules.
Number 5 Technical Support
Technical support jobs combine the communication skills of a call center agent with specialized technical and computer skills.
Most companies will train employees to provide support for their specific products, you will need to demonstrate and help the client to solve their problem.
What’s the pay?
Most customer service gigs pay reasonable. You can get pay from $3 – $15 per hour. Some independent contractor positions may pay for only the time you are actually on the phone. Some sales positions may include commissions.
When you’re interviewing or about to sign on with a company, be sure to read the fine print on any information you receive from them to know what your pay rate is, and what work will qualify for being paid. You don’t want any nasty surprises!
What is the standard requirements for remote customer service jobs?
While the specifics of every job might be different, there are a few things you’ll need for your at-home customer service gig no matter what company you join. These are all pretty standard:
- Quiet work environment
- High-speed internet connection connected to an ethernet cable (not wireless)
- Landline phone
- The up-to-date operating system on your computer
- Ability to download and use specified software
- Basic computer skills
In addition to the equipment you’ll need, there are a few other requirements that come standard with most at-home customer service jobs:
- High School diploma or GED
- Must be able to pass a background check
- Ability to commit to a schedule and complete required training
If you’re going to be a work-at-home customer service rep, you’ll also need a few “soft skills” to be able to do your job well. These are pretty consistent with any job that’s customer-facing:
- Multitasking
- Thinking like “you are the owner”
- Able to handle challenging conversations without getting upset
- Desire to be helpful and find a positive outcome
- Easy-to-understand voice
How flexible are the hours for customer service work?
Generally speaking, the hours may not be very “flexible” from day today. Some companies have a designated schedule that you will need to work. Those companies usually tell you that in the job description.
With some companies, you will need to bid on your shifts for the week in advance. You will then be committed to working the hours for which you bid until the next shift bid happens.
Sometimes there will be a standard of 9-to-5 operation, but more often a company that’s hiring a lot of remote customer service reps is going to have a customer service window that’s open 18-24 hours every day.
This makes it a great opportunity for those looking for late-night or weekend hours because of a day job or family obligations. If you don’t have much for availability or flexibility, however, this can be a tough gig.
What companies hiring work from home customer service reps?
There are quite a few companies known for hiring at-home customer service reps, especially during the busy season. Not all companies may be hiring at this time, but if you want to find a work-from-home job doing customer services, these are all great places to start looking.
Amazon – location-specific and usually paying around $10 per hour, Amazon’s busiest season is right around Christmas. This position may last up to six months and includes an employee discount.
SYKES – a worldwide company offering customer service solutions to Fortune 1000 clients in healthcare, transportation, leisure, technology, communications, and financial services industries.
Teleflora – Mother’s Day is their busiest time of year, location-specific, full- and part-time positions available
PNC Bank – frequently has remote customer service positions available. Often limited to specific time zones
ACTIVE Network – has some really interesting customer service positions like camping reservations and hunting/fishing licenses.
Now I just name a few companies here and there’s a lot of companies out there to hire this position. If you want the whole list of the companies there is the link below.
➡️ Download the list of companies that hiring ⬅️
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